all aboard

Saturday, February 12th we boarded the Pride of America for our seven day Hawaiian cruise. We ended up getting on board by one. Our rooms were not ready so we went and had lunch by the pool. After lunch we set and explored the massive ship. Our first day how ever was plagued with room drama. First, once we were finally able to get in our rooms, it was probably close to 4, we did not have a crib. Once the crib finally arrived we realized that it would not fit with Jake's pull out bed. For those of you that have not been a cruise the rooms are much smaller than traditional hotel rooms. We know this, we always get the largest balcony room we can and have never had a problem before. This time not so much. Basically our first night was lost dealing with stupid people. Luckily my parents took the kids for dinner and they even took Nathan overnight for us first night. It was not a great way to start a trip especially coming from a resort where they were so accommodating and treated you so well. NCL told us it would take until the morning to have a solution. We were beyond mad, this was not a small probelm we did not have room for our family to sleep! They acted like it was our fault, and they would not have a solution until the morning. What would we have done if my parents did not offer to take Nathan for the night?? In the past we have always have had great experiences with NCL and their cusotmer service. After this last expereince I'm really not sure if we would cruise with them again. I guess it's going to depend out the handle the letter we wrote. At this point we still have most of our vactaion left so when the next morning they agreed to move us to ajoining rooms were we happy and determined to put this behind us and enjoy out trip.